Frequently Asked Questions

Almost all of our products are sent off for testing before being listed, and results are made public so customers can verify the reported dosage.

In cases where something does come back underdosed, we’ll usually list that product at a discount.

We also encourage customers to do their own independent testing or bloodwork where appropriate. Test results are available on our Test Reports page and are linked from individual product descriptions.

Customer safety and privacy are treated as important priorities when developing and maintaining the site.

The site uses SSL/TLS encryption for data transmitted between your browser and the website, alongside security practices designed to reduce unauthorized access.

Security infrastructure is continuously monitored and maintained to address potential vulnerabilities and keep the platform protected.

After payment is submitted, please allow time for the transaction to be confirmed. Confirmation times can vary.

Once the payment has been confirmed, you should receive an order confirmation email. Tracking information is usually sent within 24 hours.

Please allow up to 48 hours for tracking information before contacting our team.

If your payment has been confirmed but you have not received an order confirmation email, please contact our team with the relevant order information.

Although this is unusual, there can be several reasons for a delay. Our team can review the transaction and help determine what happened.

Packages are typically sent within 24 hours of payment being received.

Typical delivery time is approximately 2–4 business days, although actual delivery times can vary depending on the destination and carrier.

If your package is taking longer than expected, first check that the shipping address shown on your confirmation is correct and review the tracking information provided.

If there is an issue caused by us, we will do our best to resolve it appropriately.

If your invoice is no longer accessible, contact our team with your order information and we can help you recover the relevant invoice details.

You may also create a new order if necessary. The previous invoice will eventually expire in the system.

Invoices are set to expire after 3 days. You should receive an email when an invoice expires.

If you cannot complete the payment before the expiration, please create a new order.

We generally do not allow refunds or exchanges.

If you believe you are entitled to a refund or exchange, contact our team and explain the circumstances. Each situation may be reviewed individually.

Any exception is discretionary and is not guaranteed.

If your package contains incorrect or missing items, contact our team with your order information and supporting proof.

We will review the situation and respond with the appropriate resolution. Where an error is confirmed on our side, we will work to correct it.

We run catalog sales from time to time. Customers can keep up to date through our newsletter and official announcements.

Current volume discounts are:

10% off orders over $1,000.
15% off orders over $2,500.

We may offer store credit for eligible independent testing, bloodwork and reviews. Requirements and eligibility should be confirmed with our team before submitting documentation.

Contact sales@musclecandy.to with your documentation and relevant details.

The website currently supports cryptocurrency payments. Bitcoin is the primary payment method available through the site.

If you need assistance with payment options or have a question about a transaction, contact our team before proceeding.

For security reasons, always use the payment information displayed on your current order page.

Cryptocurrency payments are irreversible, so always review the payment details displayed on your current invoice carefully before confirming a transaction.

If you are unsure about a payment, invoice or wallet-related issue, contact our team before sending funds.

Our team can help clarify your order and payment information.

If your question isn't covered above, our team can assist with order and support-related questions.

You can reach us at:

sales@musclecandy.to
support@musclecandy.to

When contacting us, please include the relevant order information so we can identify and assist with your request more efficiently.